The thing called Citi teams up with Cenlar FSB or Central Loan Administration and Reporting to manage your mortgage or home equity loan. Some people think it is Heloc (Home Equity Lines of Credit) when in fact it is home equity loan, which is totally different.
Basically, the Cenlar FSB is the loan servicing partner of Citi. They are in charge of helping you with any questions or concerns that you might have. In addition to that, they can also provide you with the latest information about your mortgage or home equity loan.
With Cenlar FSB, you are able to do a few things, including to make payments, to view current statements, and to manage your account information. In order to make everything possible, it is needed for you to sign in to your Cenlar FSB account. Just like any other sign in process, signing in to Cenlar FBS is easy. You are required to enter two things, your username and password.
If you forget your username, you can just click the Forgot Username link located at the bottom of the page. By clicking on that link, you will be directed to the Username Recovery page. To recover your username, please enter your SSN and your email address.
In case the one that you forget is the password, then you will have to click the Forgot Password link instead. If you have no idea, this one is next to the Forgot Username. Just like recovering your username, recovering the password requires you the SSN and the email address. However, they are not the only ones as you will also need to enter your username. Do not forget to press the Recover button to get the password recovered.
For anyone who has any questions related to Cenlar home equity loan, you are encouraged to call the Cenlar FSB. The number information that you can dial is 1-855-829-6253. In addition to that, you are also able to use 1-866-523-6781. These numbers are available on Monday to Friday from 8:30 AM to 8:00 PM ET. Apart from those days, they are also available on Saturday from 9:00 AM to 5:00 PM ET.
When you are connected to one of these numbers, please explain everything that you are currently facing. Explaining the situation clearly is helpful for them to give the response or to help you with the case. Do not stop the call until you get the response or answer that you want. It would be better for you to remember everything that is spoken by the customer service in your mind. However, if it is hard for you, you are recommended to take note of the response.
Cenlar has several phone numbers. Its popular customer service number is 888-477-6350. This one is available from Monday to Friday from 8:30 AM to 11:30 PM. Actually, it is also available on Saturday from 9 AM to 4 PM EST. The best time to call it is at 10:45 AM. Feel free to dial this number every time you want to ask something or if you have something to complain about. The common problems reported by the customers include request for a loan, eligibility question, repayment question, overcharge/strange charge, extension and other customer service issues.
Aside from the Cenlar customer service’s number, there are also some other contact numbers that will direct you to the representative of Cenlar. Those numbers are (609) 883-3900 and 800-223-6527. The later one is toll free, meaning you are free to dial the number anytime without having to worry about getting charged.
Beside all the numbers mentioned above, there is another number related to Cenlar, which is 877-680-5583. According to Get Human, it is also the phone number that will connect you to the customer service department of Cenlar, just like 888-477-6350. You can try to call the number and prove it by yourself if it is really the number of its customer service.
While calling the customer service of Cenlar is the best thing to reach out to the representative of Cenlar, there are also some other ways that you might want to consider. If you are not the kind of person who is comfortable talking with others over the phone or if you are just too lazy to speak directly with the customer service of Cenlar, the alternate way that you can use is to send an email instead. The email address of Cenlar’s customer service is CS@Cenlar.com. Just like through the customer service’s phone number, it is important to explain the situation or ask the thing that you want to ask. In the email, you are also suggested to include the information about yourself. Do not forget to include the basic things such as your name and your phone number. Do not forget to also fill in the subject of the email.
As stated before, contacting the phone number is still the best compared to the other methods as there is a chance for you to get a response as fast as possible. It might take a while for Cenlar to reply to your email so the method is not that effective and least recommended. If you are not in a hurry, you can send an email instead but if you need the answer as soon as possible, calling the phone number is clearly the best.
If no one of these methods is helping, you might also want to look for the communities or forums related to Cenlar, where customers of Cenlar gather there. Do not hesitate to ask the people about anything related to Cenlar. They might know better about Cenlar than you so do not be shy and just ask them or invite them to join a discussion. If you want, you are able to ask them their personal contact so that you can contact them outside the communities or forums. Getting help from the communities or forums related to a topic is proven to be helpful so it is time for you to prove this popular belief.